SHIPPING

Domestic Shipping Questions

In the continental United States, we ship via the best ground rate. This option is charged at a percentage of total order size, with the percentage varying on the ship to location as well as the size of the order. These percentages start at 13% of order value (for orders over $2,000), and increase depending on shipping distance from Dallas. Please see our Terms and Conditions document that details these freight fees.

Expedited North American Shipping:  
All orders which require shipping or local pick are subject to an “expedited order processing fee”. Small parcel expedites will be tendered to the carrier or available for pick-up the same day with an expedited order processing fee of $100. LTL and Upholstery Expedites will be tendered to the carrier or available for pick-up the next day with an expedited order processing fee of $125.

What defines an LTL Shipment? Any item that requires truck ship OR 5+ small parcels in one shipment.

All transit times remain in the hands of the carrier. Upgraded shipping options will continue to be available. Please ensure the expedited order request is placed on the order at time of order creation.

Expedited freight options, including Next Day Air and Second Day Air are available. To receive a quote for your order, please contact Client Support. 

Upon request, Client Support can arrange for special freight services such as Call Ahead, Lift Gate Required, or White Glove services. 

Mexico and Canada
If we ship to a US based freight forwarder, the same domestic percentage rates apply.  If you would prefer a “door-to-door” freight service, that service can be quoted by contacting  Client Support.

Shipping to another address that is different from your billing address is easy. Simply enter the desired destination on the shipping information page at checkout. If you're a registered user, the address will be automatically added to your account. *Note – if you are sending to a residential address other than your billing account address you will be charged a drop ship fee of $25.

We make every effort to ship your order in one shipment. However, shipments requiring multiple packages or back-ordered items may be shipped separately.
We do offer local pickup. You may select this option at Check Out, and Client Support will contact you when the order is ready. If your order requires expedited shipping, please ensure that the request is made when placing the order and that your order will be suspect to an order processing fee.

*Delivery dates are not guaranteed and are subject to carrier availability with in the U.S.

Thanksgiving:
Small parcel orders for delivery by 11/21/18 must be received by 11/12/18.
LTL orders for delivery by 11/21/18 must be received by 11/7/18.
Upholstery orders for delivery by 11/21/18 is unavailable.

Christmas:
Small parcel orders for delivery by 12/21/18 must be received by 12/11/18.
LTL orders for delivery by 12/21/18 must be received by 12/7/18.
Upholstery orders for delivery by 12/24/18 must be received by 11/21/18.

New Years:
Small parcel orders for delivery by 12/28/18 must be received by 12/14/18.
LTL orders for delivery by 12/28/18 must be received by 12/13/18.

International Shipping Questions

The processing of Duties and VAT vary slightly by geography: 
For EU member countries: 
Duties will be charged based on the type of merchandise on the order at time of order.  Customers will be required to provide their VAT ID at time of order.  Products will be shipped to our European warehouse in the Netherlands, where our European team will shift the VAT expenses to your VAT account upon pickup in the Netherlands or delivery to your place of business.    
For non-EU European countries, Russia: 
Products will be shipped to our European warehouse in the Netherlands, where our European team will create a T1 document to provide to Arteriors (or the customer’s) freight forwarder to enable delivery to countries like the Russia, the Ukraine, Norway, etc.  The freight forwarder then perform the final delivery will collect the appropriate duties and VAT.

For Europe, Russia, Ukraine and Kazakhstan:
Arteriors has a scheduled monthly fractional container service that offers reduced rate shipping to our warehouse in the Netherlands.  Freight fees start at 13% of order value, and increase from there based on the distance from the Netherlands (with freight fee percentages increasing for small orders).  Please contact your local Arteriors sales representatives or our Arteriors International Customer Team for more details or for expedited shipping options 

For Australia: 
Arteriors delivers large shipments to our Australian distributor frequently to reduce shipping costs to “down under“.  Please contact Boyd Blue directly for inland freight shipping fees to Australian or New Zealand delivery locations.

Arteriors provides CE Marking on the majority of its product line which declares our product complies with the essential requirements of the relevant European health, safety and environmental protection legislation.  We have also completed testing of RoHS materials for our product line. Certain items in our product catalog may be unavailable for international shipping due to specific wiring certifications by country. In addition, some items may be unavailable for shipping due to the individual policies of specific destination countries. 

For shipments outside the United States, please phone our Client Support Center at +1-214-483-7482 
or contact us via email at international@arteriorshome.com

Please note that Alaska, Hawaii and Canadian customers are not considered international.

Technical Questions
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