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Frequently Asked Questions
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How can I find my order status?
You can check the status of your order with your Arteriors sales order number in the 'track order' page. You may view order status, history, and historical documents such as invoices, by logging into your online account. Once logged in, select My Account at the top right corner of our home page and proceed to the transactions section to review.
What is Arteriors' return policy?
Once a call tag is issued, Arteriors requires all products to be returned to us within 30 days. Arteriors does not provide packaging for the return. If you have already thrown away the box and are expecting a replacement item, you can let us know you will need to use the new box when your replacement arrives. Please note, stock returns are subject to our standard 25% restocking fee and must be completed within 30 days of receipt date. Initial shipping charges are not refundable with your return and we do not provide call tags/return labels, or packaging for stock returns. Any products returned to Arteriors without prior authorization will receive a 30% restocking fee upon receipt. Arteriors strives to deliver the best experience with each product we deliver, things sometimes do not go as expected. For any carrier damages and/or shortages please ensure a claims request is completed within 30 days and notate the proof of delivery as damaged/short. Outlet / Final Sale Product. All product identified as 'final sale' cannot be returned.
How do I find a sales representative?
To locate a Brand Ambassador within your area, visit 'find us' and follow the prompts. Our expert team will connect you with a trained product specialist as quickly and efficiently as possible.
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