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Terms of Sale

Contacting Arteriors

Arteriors strives to provide our clients with superior service. Many common questions are answered by visiting the FAQ on our site. Please reference the contact us page for all other questions and a Service Ambassador will assist you.

Ordering from Arteriors

When placing a new order, please be advised of the following details related to stock availability, processing times, sales tax and pricing policies.

  • Upon validation of business qualifications and payment authorization, stocked items will generally ship within 72 hours. We are unable to guarantee stock availability until a sales order is confirmed with a valid method of payment.
  • Rush orders are processed on request, when possible, and are subject to additional fees.
  • Backorders occur from time to time and will ship as soon as new stock arrives into our warehouse.
  • We accept payment by check, wire transfer or major credit card (Visa, MC, Amex, Discover). Orders paid by credit card will be charged at the time of shipment.
  • Sales tax will be collected in compliance with applicable state regulations. Resellers must provide a valid resale certificate for the ship to state or be subject to tax.
  • In the absence of a valid resale certificate, orders will be released for shipment and sales tax will be billed. Sales tax cannot be refunded. This includes sales tax billed on back ordered items expected to ship on a future date.
  • Orders shipped to a freight forwarder will be subject to sales tax unless proof of export from the United States is provided within 45 days of invoice date.
  • Orders written as HFC (Hold for Confirmation) will remain valid for 30 days (domestic) or 90 days (international). HFC’s will be canceled without notification.
  • Pricing is determined by Arteriors and is based upon business qualifications.
  • Please review our IMAP (internet minimum advertised pricing) & eMRP (electronic minimum retail price) policies by visiting the following links: or
Shipping Policies

Shipments will be assigned to a carrier by Arteriors (designated as ‘Best Way’) and shipped Ex Works (EXW) from our warehouse in Texas. All shipments must be inspected within 72 hours of delivery and damages or shortages should be noted on the bill of lading (BOL). For international shipments, any visible damage must be reported by your freight forwarder prior to the product departing the United States. In the event that you find a missing or damaged item, please contact us for assistance with a replacement. For additional details related to shipping and delivery, please note the following:

  • Orders shipped to a third-party address are subject to a drop ship fee.
  • Orders will be delivered curbside unless ‘white glove’ is requested and a premium is paid for this service.
  • Small parcel deliveries will be completed by FedEx.
  • Items considered large, fragile or shipped in a quantity of eight or more will be delivered palletized and curbside at the shipping address provided.
  • Expedited shipping options may be available. Please contact us for an upgraded shipping quote.
  • All transit times remain in the hands of the carrier and will generally be delivered Monday through Friday.
  • Changes to the delivery address must be made prior to shipment or re-routing fees will apply.
  • Based upon carrier requirements, additional fees may be added for optional services including ‘call before delivery’, ‘lift gate delivery’ and ‘residential delivery’.
  • Will Call pick up is located at 1901 Midway Dr, Suite 100, Lewisville TX 75056. Hours are M-F, 7am until 11am and 11:30am until 3pm CST, excluding holidays.
  • A restocking fee of 25% may apply to any ‘will call’ order collected more than 10 days after notification.
Return Policies

To begin a returns authorization request, please complete our online claim form, within 30 days from your delivery date, and provide the needed details for our service and operations teams. Information that is not provided on the claim form can result in delayed processing time. All returns are subject to the following:

  • A shipping label will be provided at Arteriors expense on authorized returns for defective items.
  • Authorized returns determined to be non-defective by Arteriors are subject to a 25% restocking fee. Original and return shipping charges are not eligible for a refund or credit.
  • Returns must be properly labeled with Arteriors’ return authorization number and must be received within 30 days.
  • Returns not authorized by Arteriors, refused or returned due to non-delivery are subject to a 30% restocking fee.
  • Authorized returns should be shipped to our return center located at 1901 Midway Dr, Suite 100, Lewisville TX 75056. Our showrooms are not able to accept or process any returns or exchanges.
  • Authorized returns must be properly packaged to prevent damage and arrive in perfect, saleable condition. Arteriors is not responsible for supplying return packaging.
  • Product will be exchanged up to the original value of the payment amount.
  • Should a credit balance be due, refunds will be made in the original form of payment and generally issued within 10 business days of receipt of the return.
  • Damaged items should never be installed. Arteriors will not be responsible for damages reported after installation. Arteriors is not responsible for damages caused during or due to improper installation.
  • Warehouse sale, final sale, clearance or items purchased at an Arteriors Outlet location are considered final sale and cannot be returned.
Defective Product

All Arteriors’ products are handcrafted by artisans across the globe. Each item you order is unique, and two items may not be identical. We encourage you to review each item carefully on our website to review any additional information on color or finish variance, material that could be imperfect that is inherent to a piece, or other important details you may need to understand prior to purchasing from Arteriors.

Defective product is covered under our 1-year, limited warranty. A full review of our limited warranty is located under the Limited Warranty portion below.

We will accept a claim form within 30 days if you are not fully satisfied and suggest an alternate product as a replacement. If a replacement of the same item is processed, it will be final sale. For returns, with no replacement, Arteriors will issue an account credit only, we will not refund the original payment method. Arteriors DOES NOT consider the following defective, and therefore will not be covered under our limited warranty.

  • Irregularities in shape, surface texture, including cracks in natural wood that are both inherent and relative to the humidity within the installed environment.
  • Damage caused during installation, improper handling or uses other than intended.
  • Adaptations from the published product description made to ensure compliance with local codes and regulatory requirements, most notably with international rewiring.
Limited Warranty

Arteriors warrants its products for one year from the date of sale against defects in materials, workmanship, wiring and international rewiring, except in the following events: (i) defects due to improper customer handling, including failure to follow Arteriors' oral or written instructions as to the storage, use and maintenance of the goods or (if there are none) good trade practice regarding the same; (ii) damage caused during installation; (iii) use of spare parts or materials which are not provided by Arteriors; (iv) alteration or repair of goods without the written consent of Arteriors; (v) fair wear and tear, willful damage, negligence, or abnormal working conditions; (vi) failure of bulbs, drivers or other components supplied by the customer and that are incorporated into the goods; (vii) damage caused by accidents or for reasons of an Act of God (such as lightning, floods, fires) or impact of environmental, climatic or any other conditions on the product; (viii) damage during installation or under conditions that are non-compliant with local codes.

Arteriors shall not be liable for damages that may be suffered, directly or indirectly, by individuals, animals or property, as a result of not adhering to the instructions or regulations applicable to the installation, use and maintenance of the product. All integrated LED pendants, chandeliers and wall sconces carry a separate three-year warranty which covers functional failure of the fixture. Outdoor furniture come with a 3 year warranty on framed construction and a one year warranty on the finish. Outdoor made-to-order rugs come with a 3 year warranty. All marine grade lighting products come with a 5 year limited warranty.

International Wiring and Certification

Arteriors electrical products meet the standards for UL/CUL/ETL. Copies of these certifications are available upon request. Many of our lighting fixtures can be converted to meet different international voltages and wiring requirements. Please contact your local sales representative or email [email protected] for more information about wiring requirements, wiring suitability and our fees.

It is the responsibility of the customer to fully understand local lighting or electrical certifications and maintain compliance with those regulations. Any additional certifications for lighting products are the responsibility of the customer.


Last Revised: 1/1/2013


These Terms of Use apply to your access to, and use of, all or part of any website or mobile application of Arteriors Home(“ARTERIORS HOME”) or its subsidiaries and affiliated companies (collectively, “ARTERIORS HOME”), including, and any other site, mobile application or online service where these Terms of Use are posted (collectively, the “Sites”). These Terms of Use do not alter in any way the terms or conditions of any other agreement you may have with ARTERIORS HOME for products, services or otherwise. If you are using the Sites on behalf of any entity, you represent and warrant that you are authorized to accept these Terms of Use on such entity's behalf, and that such entity agrees to indemnify you and ARTERIORS HOME for violations of these Terms of Use. This agreement contains disclaimers and other provisions that limit our liability to you.

In the event there is any conflict or inconsistency between these Terms of Use and any other terms of use that appear on the Sites, these Terms of Use will govern. However, if you navigate away from the Sites to a third party site, you may be subject to alternative terms and conditions of use, as may be specified on such site. In such event, the terms and conditions of use applicable to that site will govern your use of that site.

While we make reasonable efforts to provide accurate and timely information about ARTERIORS HOME on the Sites, you should not assume that the information is always up to date or that the Sites contain all the relevant information available about ARTERIORS HOME.

ARTERIORS HOME reserves the right to change or modify these Terms of Use or any policy or guideline of the Sites, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions to the Sites, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of the Sites will confirm your acceptance of such changes or modifications; therefore, you should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to your use of our Sites. If you do not agree to the amended terms, you must stop using the Sites.

Eligibility, Registration and Account

The Sites are not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only use the Sites under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.


Please read the Privacy Policy carefully to understand how ARTERIORS HOME collects, uses and discloses personally identifiable information from its users.

Site Disclaimer

The materials and information on the Sites may include technical inaccuracies or typographical errors. The materials, information and services on the Sites are provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by applicable law, ARTERIORS HOME disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement as to the Sites and the information, content and materials contained therein.

Copyright and Limited License

Unless otherwise indicated, the Sites and all content and other materials therein, including, without limitation, the ARTERIORS HOME logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, "Site Materials") are the proprietary property of ARTERIORS HOME or its licensors or users and are protected by U.S. and international copyright laws.

You are granted a limited, non-sublicensable license to access and use the Sites and Site Materials for personal, informational and shopping purposes only. Such license is subject to the Terms of Use and does not include: (a) any resale or commercial use of the Sites or Site Materials; (b) the collection and use of any product listings, pictures or descriptions; (c) the distribution, public performance or public display of any Site Materials; (d) modifying or otherwise making any derivative uses of the Sites and the Site Materials, or any portion thereof; (e) use of any data mining, robots or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of the Sites, the Site Materials or any information contained therein, except as expressly permitted on the Sites; or (g) any use of the Sites or the Site Materials other than for its intended purpose. Any use of the Sites or Site Materials other than as specifically authorized herein, without the prior written permission of ARTERIORS HOME, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms of Use shall be construed as conferring in any manner, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith.

Digital Millennium Copyright Act (“DMCA”) Notice

If you believe any material available via the Sites infringes a copyright you own or control, you may file a notification of such infringement with our Designated Agent as set forth below.

Arteriors Home
Client Support
1901 Midway Dr, Suite 100
Lewisville TX 75056

[email protected]

Please see 17 U.S.C. §512©(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys' fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

In accordance with the DMCA and other applicable law, ARTERIORS HOME has also adopted a policy of terminating, in appropriate circumstances and in our sole discretion, users who are deemed to be repeat infringers. ARTERIORS HOME may also, in its sole discretion, limit access to the Sites and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Trademark Information

ARTERIORS HOME and the ARTERIORS HOME logo are registered trademarks of ARTERIORS HOME. All other ARTERIORS HOME trademarks, service marks, domain names, logos, company names and indicia of origin referred to on the Sites are either trademarks, service marks, domain names, logos, company names or indicia of origin or are otherwise the property of ARTERIORS HOME or its affiliates or licensors. In countries where any of the ARTERIORS HOME trademarks, service marks, domain names, logos, company names or indicia of origin are not registered, ARTERIORS HOME claims other rights associated with unregistered trademarks, service marks, domain names, logos, trade name, company names and indicia of origin. Other product or company names referred to on the Sites may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, company name, trade name or indicia of origin of ARTERIORS HOME or any third party without permission from the owner of the applicable trademark, service mark, domain name, logo, company name, trade name or indicia of origin. You may contact ARTERIORS HOME by sending an e-mail to Client Support, or writing to ARTERIORS HOME at 1901 Midway Dr, Suite 100, Lewisville TX 75056, to request written permission to use trademarks, indicia of origin and materials on the Sites for purposes other than stated in these Terms of Use or for all other questions relating to the Sites.

All rights not expressly granted are reserved.

Restrictions on Use

The Sites may include interactive areas in which you or other registered users may create, post, send or store messages, materials, data, information, text, music, sound, photos, video, graphics, applications, tags, code, links or other items or materials on the Sites ("User Content"). By using the Sites, you agree not to post, upload, transmit, distribute, store, create or otherwise publish through the Sites any of the following:

  • Unless specifically requested by ARTERIORS HOME, any “sensitive” personally identifiable information about yourself or another person (including, but not limited to, information that relates to health or medical conditions, social security numbers, credit cards, bank accounts or other financial information, other information concerning trade union membership, sex life, political opinions, criminal charges or convictions, religious beliefs, racial or ethnic origin, or other sensitive matters);
  • User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent, otherwise objectionable or which threatens our relationships with our employees, partners, customers or suppliers;
  • User content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and produce such User Content;
  • User Content that impersonates any person or entity or otherwise misrepresents your identity or affiliation with another person or entity;
  • Spam, direct marketing communications or any unsolicited advertising, promotional materials or other forms of solicitation or commercial content;
  • User Content that constitutes, encourages or provides instructions for a criminal offense, violates the rights of any party or that creates liability or violates any applicable local, state, national or international law;
  • Viruses, spyware, Trojan horses, easter eggs or any other harmful, disruptive or destructive files; and
  • User Content that, in the sole judgment of ARTERIORS HOME, is objectionable, restricts or inhibits any other person from using or enjoying the Sites or which damages the image or rights of ARTERIORS HOME, other users or third parties.

ARTERIORS HOME does not control, take responsibility for or assume liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is ARTERIORS HOME liable for any user conduct or any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. The interactive areas are generally designed as open and public community areas for connecting and sharing with other people. When you participate in these areas, you understand that certain information and content you choose to post may be displayed publicly. You are solely responsible for your use of the Sites and agree to use the interactive areas at your own risk.

If you become aware of User Content that you believe violates these Terms of Use (with the exception of copyright infringement which is addressed in the Digital Millennium Copyright Act Notice section), you may report it by clicking on the "Report Abuse" or "Flag" links located just below each piece of User Content. Enforcement of these Terms of Use, however, is solely in our discretion and absence of enforcement in some instances does not constitute a waiver of our right to enforce the Terms of Use in other instances. In addition, these Terms of Use do not create any private right of action on the part of any third party or any reasonable expectation or promise that the Sites will not contain any content that is prohibited by these Terms of Use. Although ARTERIORS HOME has no obligation to screen, edit or monitor any of the User Content posted on the Sites, ARTERIORS HOME reserves the right, and has absolute discretion, to remove, screen or edit any User Content on the Sites at any time and for any reason without notice. You are solely responsible for creating backup copies and replacing any User Content you post or store on the Sites at your sole cost and expense.

If you are viewing the Sites on a public computer or are otherwise using a computer to which multiple people have potential access, be sure to follow all relevant instructions to ensure you are sufficiently disconnected and logged off the Sites and the computer system you are using to prevent unauthorized User Content.

License to User Content

You represent and warrant that your User Content is not subject to any confidentiality obligations and that you own and control all of the rights to the User Content or otherwise have the right to grant the rights to ARTERIORS HOME that you grant herein. ARTERIORS HOME claims no ownership or control over any User Content, except as otherwise provided herein, on the Sites or in a separate agreement. However, by submitting or posting User Content on the Sites, you grant ARTERIORS HOME and its designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up and royalty free license to use, sell, reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, publish, license or sub-license the User Content and your name and likeness in connection with such use of your User Content. By posting User Content, you hereby release ARTERIORS HOME and its agents and employees from any claims that such use, as authorized above, violates any of your rights and you understand that you will not be entitled to any compensation for any use of your User Content.


You are granted a limited, non-exclusive right to create text hyperlinks to the Sites for noncommercial purposes, provided such links do not portray ARTERIORS HOME in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any obscene, pornographic, sexually explicit or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. In addition, you may not use ARTERIORS HOME' logo or other proprietary graphics to link to our Sites without our express written permission. Further, you may not use, frame or utilize framing techniques to enclose any ARTERIORS HOME trademark, logo or other proprietary information, including the images found at the Sites, the content of any text or the layout/design of any page or form contained on a page on the Sites without our express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of ARTERIORS HOME or any third party.

ARTERIORS HOME makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of embedded content, third-party websites accessible via hyperlink or websites linking to the Sites. Such sites are not under the control of ARTERIORS HOME and ARTERIORS HOME is not responsible for any embedded content or the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. ARTERIORS HOME and its users may provide these links as a convenience to you, but the inclusion of any link does not imply affiliation, endorsement or adoption by ARTERIORS HOME of any site or any information contained therein. When you visit other sites via links or embedded content, you should understand that our terms and policies no longer govern and that the terms and policies of those third party sites will now apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our Sites.

Third Party Content

ARTERIORS HOME may provide third party content on the Sites and links to web pages and content of third parties (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse or adopt any Third Party Content and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that ARTERIORS HOME is not responsible or liable in any manner for any Third Party Content and undertakes no responsibility to update or review such Third Party Content. You agree to use such Third Party Content contained therein at your own risk.

Advertisements and Promotions; Third-Party Products and Services

ARTERIORS HOME may display advertisements and promotions from third parties on the Sites or may otherwise provide information about or links to third-party products or services. Your business dealings or correspondence with, or participation in promotions of, such third parties, and any terms conditions, warranties or representations associated with such dealings or promotions, are solely between you and such third party. ARTERIORS HOME is not responsible or liable for any loss or damage of any sort incurred as the result of such dealings or promotions or as the result of the presence of such non-ARTERIORS HOME advertisers or third party information on the Sites.

Limitation on Liability

To the maximum extent permitted by applicable law, ARTERIORS HOME and its officers, directors, employees, shareholders or agents shall not be liable for any direct, indirect, punitive or consequential damages, or any other damages of any kind, including but not limited to loss of income, profits, goodwill, data, contracts, use of money, or loss or damage arising from or connected in any way to business interruption, whether in tort (including without limitation negligence), contract or otherwise, arising out of or in connection with the use of or inability to use the Sites, the content or the materials contained in or accessed through the Sites, including without limitation any damages caused by or resulting from reliance by a user on any information obtained from ARTERIORS HOME, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to ARTERIORS HOME' records, programs or services. In no event shall the aggregate liability of ARTERIORS HOME, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of or inability to use the Sites exceed any compensation you pay, if any, to ARTERIORS HOME for access to or use of the Sites. Some jurisdictions do not allow the limitation of liability in contracts with consumers, so some or all of these limitations of liability may not apply to you.


You agree to defend, indemnify and hold harmless ARTERIORS HOME, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to (a) your use of the Sites; (b) any User Content or Ideas you provide; (c) your violation of these Terms of Use; (d) your violation of any rights of another; or (e) your conduct in connection with the Sites.

Modifications to the Sites

ARTERIORS HOME reserves the right to modify or discontinue, temporarily or permanently, the Sites or any features or portions thereof without prior notice. You agree that ARTERIORS HOME will not be liable for any modification, suspension or discontinuance of the Sites or any part thereof.

Jurisdiction and Compliance with Laws

Access to and use of the Sites and these Terms of Use are governed by U. S. federal law and/or the laws of the State of Washington, without resort to conflict of law provisions. Any legal action or proceeding relating to your access to, or use of, the Sites or these Terms of Use shall be instituted only in a state or federal court located in Dallas County, Texas. You and ARTERIORS HOME agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.


Notwithstanding any of these Terms of Use, ARTERIORS HOME reserves the right, without notice and in its sole discretion, to terminate your license to use the Sites and to block or prevent your future access to, and use of, the Sites.


If any provision of these Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions.

Contact Us

Please feel free to contact us with any comments, questions or suggestions you might have regarding the information described in the Sites.

You may contact us at:

Client Support
1901 Midway Dr, Suite 100
Lewisville TX 75056