FAQ

General Questions

Arteriors is committed to protecting your account information. To securely update your account information, we ask that you contact us.

To locate a Brand Ambassador within your area, visit ‘find us’ and follow the prompts. Our expert team will connect you with a trained product specialist as quickly and efficiently as possible.

Title 20 is a law intended to drive down electrical energy consumption in the state of California. It establishes minimum performance standards for appliances, including lighting.

Portable Luminaires with E12, E17, or E26 screw-based sockets are required to be prepackaged and sold together with one screw-based compact fluorescent lamp or screw-based LED lamp for each screw-based socket on the portable luminaire.

In order to comply with California Title 20 requirements, Arteriors is including required energy-efficient light bulbs in the table lamp and floor lamp boxes for orders shipped into the state of California. These orders will include a surcharge to offset this cost. If you have additional questions related to title 20 compliance, please contact us.

Our catalogs serve as both an inspiration for design and as a repository of detailed product information. Our catalogs are available digitally or in print. To access our current catalog, please visit us here.

To be removed from the catalog mailing list, please contact sales@arteriorshome.com. It may take up to 30 days for the finalization of your request.

Arteriors showroom locations and authorized retailers can be found on this site by using the ‘find us’ feature.

Product Questions

We pride ourselves on having access to the best designers and artisans in the world. We do offer a wide range of tailored design solutions to deliver your project on time and within budget. To learn more about our custom capabilities visit here.

More than 90% of our products are in stock and most products ship within 72 hours. Our site is updated every half hour to reflect the most current stock availability. When shopping our site, you will find these details on each product page. For more detailed information please contact your Arteriors Brand Ambassador.

Assembly instructions are shipped inside the box for safekeeping on most items. To request additional copies, please contact us.

We apologize for the inconvenience. We recommend thoroughly checking the packing materials, including polystyrene foam, as most parts are securely fastened within these materials to prevent damage during shipping. If you need further assistance, contact us with your order number, item number and a description of the missing part.

Upholstery Questions

When not boxed, our upholstery products are protected with a dust cover to minimize the risk of damage in transit. We work with the carrier to consider the delicate nature of our upholstery items and to ensure proper handling of our product.

Arteriors upholstered products are typically stocked in our warehouse. Many items are available in muslin which allows the client to recover at their convenience. Given the efficiency of our stock program, COM is not an option we offer at this time. For large quantity, commercial projects, please contact your Brand Ambassador for more information on exceptions.

Yes, please contact your Brand Ambassador to place a fabric sample order.

Order Questions

You can safely enter your credit card details via our secure server. Credit card details are encrypted and saved for future purchases using the highest security standards.

Charges will appear when items have shipped—usually within three days for all in-stock items. In the unlikely event that an item is temporarily unavailable or on backorder, then you will not be charged for the backordered item until it ships. Backorders occur from time to time and will ship as soon as new stock arrives into our warehouse.

Our website is optimized for searching by both item numbers and product names. If you are unable to find the item you are looking for, please contact your Arteriors Brand Ambassador.

We only collect sales tax if required by state law. At present, we are required to collect sales tax for products shipped to the following 23 states: AZ, CA, CO, FL, GA, IL, IN, KS, LA, MD, ME, MI, NC, NV, NY, OH, PA, RI, SC, TX, UT, WA, and WY. Please note that due to rapidly changing laws, this list changes frequently and without notice.

Online payment forms include: Mastercard, Visa, and American Express. If you have approved terms with Arteriors, you may purchase using a purchase order during checkout.

You may view order status, history, and historical documents such as invoices, by logging into your online account. Once logged in, select My Account at the top right corner of our home page and proceed to the transactions section to review.

Once an order has been released to our warehouse for processing, we are unable to make any changes. We pride ourselves on being 90% in stock and shipping within three business days. To make changes to an order placed within the last 24 hours, please contact us by phone.

All Arteriors products are handcrafted by artisans across the globe. Small irregularities in shape, surface, and finish are hallmarks of such craftsmanship and are not considered defects. Items will vary in color from the photographs in our catalog, collateral and on the web. Specifications of individual items are subject to change and will differ slightly from those shown or stated. For additional information on our return policy review our Terms of Sale.

All orders placed through our website will reflect sales tax at checkout. A final order confirmation will be sent once we validate resale documents for your account. The final order confirmation will have updated pricing, fees, and sales tax. If your final confirmation includes sales tax, it is possible that the resale on file is either invalid, expired, or you are shipping to a state where you have not yet provided a resale certificate. In the absence of a valid resale certificate, orders will be released for shipment and sales tax will be billed. Sales tax cannot be refunded. This includes sales tax billed on back-ordered items expected to ship on a future date.

Sales tax will be collected in compliance with applicable state regulations. Resellers must provide a valid resale certificate for the ship-to state or be subject to tax. Send all resale certificates to resalecertificate@arteriorshome.com to waive taxes on future purchases.

Once an order ships, you will receive an email confirmation that includes tracking information, items, and quantities.

Rush orders are processed on request, when possible, and are subject to additional fees. Requests must be received at the time of order placement.

Domestic Shipping Questions

Arteriors selects only the best carriers to be a part of our delivery network. For deliveries in the continental United States, we recommend using best way shipping. This means that we select the best carrier and shipping method based on your order size, type of items, and destination. Expedited shipping options may be available. Please contact us for an upgraded shipping quote.

Curbside delivery via Arteriors preferred carriers for both small parcel and LTL are calculated based on a percentage of your total order amount. These percentages start at 13% and increase dependent upon shipping distance from Dallas, TX.

Arteriors offer drop-shipping services. When shipping to an address that is not noted as your primary place of business, or to a commercial freight receiver, there is an additional $25.00 drop-ship fee per order. Please note that other applicable fees, such as a lift gate fee, will be discussed in advance.

Arteriors makes every effort to ship your order in one shipment; however, there are times that your order may be sent in multiple shipments due to back ordered items. We try our best to find the appropriate balance between efficient shipping and convenient receiving. Requests to ship all items together must be received at the time of order placement and are evaluated on a case by case basis.

‘Will call’ pick up is located at 1745 Hayden Drive, Suite 100, Carrollton, Texas, 75006. Hours are M-F, 7am until 11am and 11:30am until 3pm CST, excluding holidays. A restocking fee of 25% may apply to any ‘will call’ order not collected within ten days of notification.

Our showrooms are destinations of inspiration for designers and architects. Currently, we do not support item pickup at our showroom locations. However, depending on item availability, you may be able to purchase directly from the showroom floor. Drop in to see our collection or make an appointment by clicking here.

International Shipping Questions

Arteriors offers a scheduled monthly fractional container service that offers reduced rate shipping to our warehouse in the Netherlands. Freight fees start at 13% of order value and increase from there based on the distance from the Netherlands to the final destination. For service to other parts of the world, please contact your local Arteriors Brand Ambassador for more details or for expedited shipping options.

Arteriors electrical products meet the standards for UL/CUL/ETL. Copies of these certifications are available upon request. Many of our lighting fixtures can be converted to meet different international voltages and wiring requirements. Please contact your local Arteriors Brand Ambassador or email international@arteriorshome.com for more information about wiring requirements, wiring suitability and our fees.

It is the responsibility of the customer to fully understand local lighting or electrical certifications and maintain compliance with those regulations. Any additional certifications for lighting products are the responsibility of the customer.