FAQ

We pride ourselves on having access to the best designers and artisans in the world. We do offer a wide range of tailored design solutions to deliver your project on time and within budget. To learn more about our custom capabilities visit here.

More than 90% of our products are in stock and most products ship within 72 hours. Our site is updated every half hour to reflect the most current stock availability. When shopping our site, you will find these details on each product page. For more detailed information please contact your Arteriors Brand Ambassador.

Assembly instructions are shipped inside the box for safekeeping on most items. Assembly instructions can also be located on our website by logging into your account, navigating to the item and locating the technical documents section.

We apologize for the inconvenience. We recommend thoroughly checking the packing materials, including polystyrene foam, as most parts are securely fastened within these materials to prevent damage during shipping. Small parts are secured by a red ribbon so they are not missed. If you need further assistance, complete a missing parts claim here with your order number, item number and a description of the missing part for further review.

We have sample swatches available for many of our items. Please reach out to your local Brand Ambassador to inquire.

All upholstery pieces are boxed for optimal protection during transit. We work with our carriers to consider the delicate nature of our upholstery items and to ensure proper handling of our product.

Arteriors upholstered products are typically stocked in our warehouse. Many items are available in muslin which allows the client to recover at their convenience. Given the efficiency of our stock program, COM is not an option we offer at this time. For large quantity, commercial projects, please contact your Brand Ambassador for more information on exceptions.

We have sample swatches available for many of our items. Please reach out to your local Brand Ambassador to inquire.

You can safely enter your credit card details via our secure server. Credit card details are encrypted and saved for future purchases using the highest security standards.

Charges will appear when items have shipped—usually within three days for all in-stock items. In the unlikely event that an item is temporarily unavailable or on backorder, then you will not be charged for the backordered item until it ships. Backorders occur from time to time and will ship as soon as new stock arrives into our warehouse.

Our website is optimized for searching by both item numbers and product names. If you are unable to find the item you are looking for, please contact your Arteriors Brand Ambassador.

We only collect sales tax if required by state law. At present, we are required to collect sales tax for products shipped to the following 32 states: AZ, CA, CO, FL, GA, HI, IA, IL, IN, KS, LA, MD, ME, MI, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, SD, TX, UT, VA, VT, WA, WI, and WY. Please note that due to rapidly changing laws, this list changes frequently and without notice.

Online payment forms include: Mastercard, Visa, Discover, and American Express. If you have approved terms with Arteriors, you may purchase using a purchase order during checkout.

You can check the status of your order with your Arteriors sales order number here. You may view order status, history, and historical documents such as invoices, by logging into your online account. Once logged in, select My Account at the top right corner of our home page and proceed to the transactions section to review.

Once an order has been released to our warehouse for processing, we are unable to make any changes. We pride ourselves on being 90% in stock and shipping within three business days. To make changes to an order placed within the last 24 hours, please contact us by phone. If 24 hours have passed or payment has been made in full in advance, we will not be able to make any changes and/or cancellations.

Once a call tag is issued, Arteriors requires all products to be returned to us within 30 days. Arteriors does not provide packaging for the return. If you have already thrown away the box and are expecting a replacement item, you can let us know you will need to use the new box when your replacement arrives. Please note, stock returns are subject to our standard 25% restocking fee and must be completed within 30 days of receipt date. Initial shipping charges are not refundable with your return and we do not provide call tags/return labels, or packaging for stock returns. Any products returned to Arteriors without prior authorization will receive a 30% restocking fee upon receipt.

Arteriors strives to deliver the best experience with each product we deliver, things sometimes do not go as expected. For any carrier damages and/or shortages please ensure a claims request is completed within 30 days and notate the proof of delivery as damaged/short.

If you would like to start a claim, please click HERE.

Outlet / Final Sale Product.

All product identified as "final sale" cannot be returned.

All orders placed through our website will reflect sales tax at checkout. A final order confirmation will be sent once we validate resale documents for your account. The final order confirmation will have updated pricing, fees, and sales tax. If your final confirmation includes sales tax, it is possible that the resale on file is either invalid, expired, or you are shipping to a state where you have not yet provided a resale certificate. In the absence of a valid resale certificate, orders will be released for shipment and sales tax will be billed. Sales tax cannot be refunded. This includes sales tax billed on back-ordered items expected to ship on a future date.

To submit valid resale credentials, please contact us to receive a link to add your resale numbers to our multi-jurisdictional form for all states you are shipping into. Resales must be on file prior to order placement. Refunds for taxes will not be completed after orders have been placed.

Once an order ships, you will receive an email confirmation that includes tracking information, items, and quantities.

Rush orders are processed on request, when possible, and are subject to additional fees. Requests must be received at the time of order placement.