What is Arteriors’ return process?
Please note, Arteriors is not responsible for fees charged by 3rd parties for services retained by clients, including, but not limited to, installation, storage, inspection, and packaging.
Once a call tag is issued, Arteriors requires all products to be returned to us within 30 days. Merchandise deemed not defective is subject to a 25% restocking fee, which will be applied upon receipt of the return. In the event that there are errors in the prices, descriptions, or images of certain merchandise, we reserve the right to restrict the return of those items.
Please note, stock returns are subject to our standard 25% restocking fee and must be completed within 30 days of receipt date. Initial shipping charges are not refundable with your return and we do not provide call tags or return labels for stock returns.
Any products returned to Arteriors without prior authorization will receive a 30% restocking fee upon receipt.
If you would like to start a claim, please click HERE.
How long does my refund take?
Arteriors makes every effort to credit your account within 10 business days from receipt date of your return. All credits are refunded in the same form of payment as on the original invoice, unless requested otherwise on your completed claim form.
Please contact our accounting department at [email protected] for your refund status.
What is Arteriors’ Limited Warranty Policy?
Arteriors offers a one-year limited warranty for our products. This warranty applies to any products received with defects in materials and craftsmanship. Because each of our products are handcrafted, every piece is unique in its own way and small irregularities in shape, surface texture and finish are hallmarks of such craftsmanship and should not be considered defects. The actual items may vary in color from the photographs within our marketing materials. Specifications of individual items are subject to change and may differ slightly from those shown or stated. All integrated LED pendants, chandeliers and wall sconces carry a separate three-year warranty which covers functional failure of the fixture. Our Claims Department will determine if a claim is valid based off these product expectations.