NOTICE: We have fully resumed warehouse operations after last week’s DFW area ice storm. However, estimated shipping dates may be impacted in the short term. Check your order status here.

Claim Form Guidance

Defective product is covered under a 1-year, limited warranty. Please select 'Product Defective' for one of the following reasons.

  • Defects in materials or workmanship that result in loss of use through the course of normal and intended use of a product.  ​
  • Defects in wiring that prevent illumination of lighting product.​
  • Misrepresentation of product dimensions in Arteriors’ printed or electronic marketing materials; however, a tolerance of up to 10% is common with handcrafted products and should not be considered a defect unless the variance results in loss of use.​

Missing Part- Claim forms must be submitted within 30 days of delivery to qualify for a replacement or return.

  • Please select this if your entire order did not arrive, or if you received your order and product is missing.

Missing Part or Product Shortage- Claim forms must be submitted within 30 days of delivery to qualify for a replacement or return.

  • Please select this if an assembly component piece is missing.

Product Damaged, Visible Packaging Issue - Claim forms must be submitted within 30 days of delivery to qualify for a replacement or return.

  • Please select this if there is visible damage to your box, including but not limited to, tears, rips, or holes.

Product Damaged, Concealed Packaging Issue - Claim forms must be submitted within 30 days of delivery to qualify for a replacement or return.

  • Please select this if your product arrived with damage, and there are internal packaging issues. Damage includes, but is not limited to, chips in finish, scratches, or being completely broken.

Inaccurate Website Description - Claim forms must be submitted within 30 days of delivery to qualify for a replacement or return.

  • Please select this if your item arrived not as expected. This could include but is not limited to color or finish variance, or cracks in wood. Please Note: Our website will indicate if finish may vary, or if organic material is used that could cause cracks that are inherent to the item. Please review the website for critical details prior to placing an order or submitting a claim. All replacements of the same item will be final sale.

Wrong Product Received - Claim forms must be submitted within 30 days of delivery to qualify for a replacement or return.

  • Please select this if you received a different item from what you purchased. Provide the item number for the product you received instead.

Changed My Mind- Claim forms must be submitted within 30 days of delivery to qualify for a replacement or return.

  • Please select this if you are no longer working on a project or if the item no longer fits your project needs.